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The couple who arrive pre-booked for a renewal of vows ceremony with your resort are the most emotionally charged niche among your guests for that renewal of vows are true once a life time experiences. How should you manage it?

1. The first impression
‘You never have a second chance to make a first impression’. Celebrate the arrival of the couple by providing VIP attention. A critical point to remember is that the ceremony is mainly about the ‘bride’.

2. Couple’s interaction with your staff
As the couple try to get comfortable with the new environment; remember, ‘recognizing’ while it is important must be carried out with caution. Many of the wedding couples who come to exotic locations like the Maldives also ask for privacy and personalisation.

3. Design the detail
The bride being a bit demanding should be expected and respected. Once agreed upon write down all the details; brief and re-brief the service team together and individually for each team member’s role. Promise less and deliver more, works miracles!

4. Consider the whole picture
A wedding friendly ‘culture’ is an environment that caters to the bride’s ‘visual senses’ as well as her emotional need for VIP treatment. To ensure that the whole picture serves the couple’s imagination, take them to the ‘wedding venue’, the actual location where the ceremony is to happen. Explain them how the location is going look like. Ask for the bride’s view!

In One Sentence; “A wedding friendly ‘culture’ is an environment that caters to the bride’s ‘visual senses’ as well as her emotional need for VIP treatment”.

5. Deliver it flawlessly
You get to deliver it once and that’s what you do!

Making the critical first impression, getting all the resort staff to extend cautious curtsey while managing complete details within a wider-perfect-image and to deliver all of that flawlessly can be one of the few times you get to see all concepts of service management in action at a narrow span of time.