“Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation, Turban et al, 2002.” This is just one definition, there are so many.
I went on to study different definitions of ‘service’ and the glossary that [...]
Entries from March 2008
Guest Service : 10 words the dictionary and I differ in understanding the definition of the term
March 29th, 2008 · 3 Comments
Filed Under: service concepts