“Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation, Turban et al, 2002.” This is just one definition, there are so many.
I went on to study different definitions of ‘service’ and the glossary that […]
Guest Service : 10 words the dictionary and I differ in understanding the definition of the term
March 29th, 2008 · 3 Comments
Filed Under: service concepts
Points of Impressions - Maldivian Air Taxi (MAT)
February 24th, 2008 · 5 Comments
I woke up at 06.00 am in the morning to catch 8 o’clock MAT flight to M. Medhufushi on route to M.Muli myself. Arrived at the cashier at 07.30am and I produced my American Express Credit Card. “ Are you an Indian or Maldivian?”; asked the cashier. Taking a bit of pride in myself I […]
Filed Under: service concepts